Integral Food Services - Qatar: A CASE REPORT


Integral Food Services – Qatar started using ShawMan POS in March 2011, it replaced their existing system and since then has grown from their one concept to all concepts spread over Qatar and  has plans to expand further into other GCC countries.

Solution provided:

The ShawMan point of sale for casual dining and multiple concepts - outlets with centralized head office control.

CRUX Material Management System for managing the inventories, food costing and recipe control system.

The need was to extend security shell to stores, cost centers and profit centers; monitoring inter outlet and inter store transfer of semi finished goods; provision to receive non—stock daily purchase items and auto issuing to the cost centers and profit centers; creation of standing purchase order for rate contracted items; budgeting for consumption heads which helps in cost control and recipe management.


The solution has benefited the organization in areas like centralized control over all outlets for pricing, menu mix, inventory and cost management and centralized reporting at single location. Other benefits include franchisee management and control; speed and efficiency of service  using technology, such as remote printing, hand held order systems and complete audit trail of all user activity, quick navigation to options via quick search;  auto generation of document number; supplier and raw material codes; linking raw materials to multiple stores; online information of items in stock at any point of time; version control maintained of the service packs sent/updated for maintaining system integrity; online database structure / service pack updates; materials movement between multiple warehouses, cost centers, profit centers across multiple units and companies; document generation supports secure and multi-level authorization workflow which includes requisitions, issues, transfers and returns, indents and purchase orders and automated features.